Responsible Gaming

Gaming Should Be Entertainment

At Neosurf Casino AU, we believe that online gaming should be enjoyed as entertainment only. Gambling is not a way to earn money or solve financial problems. It should never be viewed as a source of income or a substitute for employment.

Play responsibly, within your means, and only with money you can afford to lose. Remember: the house always has an edge.

Age Verification

You must be at least 18 years of age (or the legal gambling age in your state or territory) to access and use this casino. We take age verification seriously and reserve the right to request proof of age at any time.

If you are under 18, please do not gamble.

Warning Signs of Problem Gambling

Do any of these statements apply to you? If so, you may have a gambling problem:

• Chasing losses by gambling more to recover money you've lost
• Gambling with increasing amounts of money to achieve the same excitement
• Hiding your gambling activities or lying about time spent gambling
• Neglecting family, work, school, or other responsibilities due to gambling
• Borrowing money or going into debt to fund gambling
• Feeling anxious, irritable, or restless when not gambling
• Unsuccessful attempts to reduce or control gambling
• Using gambling to escape problems or negative emotions
• Jeopardizing relationships, education, or career opportunities
• Experiencing financial difficulties due to gambling losses

If you recognise these signs in yourself or someone else, seek help immediately.

Self-Help Tools & Safer Gaming Features

We provide several tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you can deposit within a specific time period (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you're willing to lose during a gaming session
• Session Reminders: Receive notifications about how long you've been playing
• Reality Checks: Take mandatory breaks with pop-up reminders of your playing time and money spent
• Self-Exclusion: Temporarily or permanently exclude yourself from your account if you need a break
• Account Closure: Permanently close your account if you wish to stop gambling

We encourage you to use these tools proactively to maintain responsible gaming habits.

Support & Help Resources for Australia

If you're struggling with gambling, help is available. Contact these organisations:

Australia

• Gambling Help Online (Gamblers Help)
  Website: www.gamblinghelponline.org.au
  Free and confidential counselling and support services for all Australians
• Gambler's Help Hotline
  Phone: 1800 858 858 (24/7, free and confidential)
  Available across most Australian states and territories

International Resources

• GamCare (United Kingdom)
  Website: www.gamcare.org.uk
• GamStop (United Kingdom Self-Exclusion)
  Website: www.gamstop.co.uk
• National Council on Problem Gambling (United States)
  Website: www.ncpgambling.org
• Responsible Gambling Council (Canada)
  Website: www.responsiblegambling.org

Get Help Today

If you or someone you know is struggling with problem gambling, seek help immediately. There is no shame in reaching out, and support is available.

Contact Gambling Help Online or call 1800 858 858 (Australia) for free, confidential support 24/7.

Your health and wellbeing matter. Help is just a call away.